The Nurse Liaison acts as an advocate for stakeholders interacting with the Rehab and Complex Care programs for The Childrens Center (TCC). The purpose is to improve transition related care for all patients who need rehabilitation and/or nursing care. Performs duties and responsibilities in a manner consistent with The Childrens Center Rehabilitation Hospitals Mission, Vision, Values, and Standards.
Education: ADN or BS in nursing.
Experience: Pediatric experience preferred.
Licenses/Certifications: RN Licensure preferred LPN required.
1. Answering referral line; take referral information or transfer calls to a social worker, as needed.
2. Complete pre-admission summaries for all patient referrals.
3. Keep census numbers up-to-date on a daily basis (admit/discharges/hospital transfers/readmissions). Communicate information to staff.
4. Create/maintain resources lists (is: referral sources, transportation companies, community pediatricians, etc.)
5. Coordinate and screen short-term evaluation patients (gather information including: PCP, medical records, pharmacy an current med list, family information, H & P, dates for admission); communicate information to team.
6. Meditech create new files for referrals, pull records, scan records, put in R drive, email team, etc. Pull updated records again before admission, if needed.
7. Assist with marketing research who we want to connect with (community pediatricians, regional hospitals, specialty clinic, etc.)
8. Facilitate in-house urgent communication needs (ie. Find a provider for answer to a question regarding a patient ready for admission)
9. Make initial insurance benefits calls for incoming patients; check Medicaid website for patient eligibility.
10. Coverage for Director of Business Development and Patient Referrals when he/she is out of the office.
11. Use template to compose and mail update letters on patients progress at discharge to referral source/physicians.
12. Clerical office skills, requires attention to detail, proficient typist with good grammar, spelling, and email/phone etiquette.
13. Strong interpersonal skills required to work with families, physicians and healthcare facilities.
14. Strong interpersonal communication skills, in person, phone and e-mail. Comfortable with diffusing tense/confrontational situations; comfortable saying no.
15. Strong critical thinker with ability to prioritize and maintain high productivity fairly independently with changing workflow.
15. Coordinating patient rounds and/or performing patient screening/consultations at other hospitals, if needed.
16. Assist with clerical documentation, including pre admission summaries and update letters as needed/
17. Pediatric rehabilitation experience helpful/preferred.